Communication Risk in Clinician–Patient Consultations
Fig. 4.1 Analysis of questions and statements in the Fahime interaction It is reasonable to expect that in the initial history-taking stage the junior doctors might ask many questions and…
EMERGENCY MEDICINE
The Role of Communication in Safe and Effective Health Care
Hospital A Hospital B Hospital C Hospital D Hospital E Number of presentations annually (figures provided by each hospital) 44,791 29,908 49,916 56,198 59,017 Average number of patients seen…
Effective Clinician–Patient Communication: Strategies for Bridging the Interpersonal Gap
Communication strategy Description Examples from authentic recorded interactions 1. Introduce yourself and describe your role Alleviate patient anxiety by introducing yourself and explaining your role in order to clearly establish…
Effective Clinician–Patient Communication: Strategies for Communicating Medical Knowledge
Communication strategy Description Examples from authentic recorded interactions Make space for the patient to tell their story Initially open up the space for patients to talk by asking open, neutral…
The Patient’s Journey in the Emergency Department from Triage to Disposition
Hospital A Hospital B Hospital C Hospital D Hospital E Two nurses work in tandem in two different rooms One nurse works with an assistant in nursing (AIN) or junior…
The Essentials of Patient Education in the Emergency Department
The Essentials of Patient Education in the Emergency Department Robin J. Trupp Elsie M. Selby Introduction Heart failure is a complex chronic condition associated with great morbidity, mortality, and economic…
Chronic Heart Failure Management: Drugs Recommended for Routine Use
Chronic Heart Failure Management: Drugs Recommended for Routine Use Robert J. Stomel Majid J. Qazi Multiple studies have established that chronic stable heart failure patients should be on four types…
Discharge Planning for Heart Failure in the Short Stay Unit
Discharge Planning for Heart Failure in the Short Stay Unit Ginger A. Conway Scope of the Problem Heart failure is the cause of nearly 1 million hospitalizations annually.1,2,3,4 and 5…
Emergency Department and Observation Unit Discharge Criteria
Emergency Department and Observation Unit Discharge Criteria Deborah B. Diercks Heart failure (HF) causes substantial morbidity and mortality in the United States and is the most common principal discharge diagnosis…
Performance Measurement, Staffing, and Facilities Requirements for Observation Unit Heart Failure Management
Performance Measurement, Staffing, and Facilities Requirements for Observation Unit Heart Failure Management Nancy M. Albert When planning to open a heart failure (HF) management program in a chest pain center…
