The Context of Communication in Emergency Departments
Triage level Description Should be seen by provider within (min) 1 Resuscitation 0 2 Emergency 10 3 Urgent 30 4 Semi-urgent 60 5 Nonurgent 120 Nationally, most patient presentations fall…
Action Strategies for Implementing Change
© Springer-Verlag Berlin Heidelberg 2015Diana Slade, Marie Manidis, Jeannette McGregor, Hermine Scheeres, Eloise Chandler, Jane Stein-Parbury, Roger Dunston, Maria Herke and Christian M.I.M. MatthiessenCommunicating in Hospital Emergency Departments10.1007/978-3-662-46021-4_7 7. Action Strategies for Implementing Change Diana Slade1 , Marie Manidis1 , Jeannette McGregor1 , Hermine Scheeres1 , Eloise Chandler1 , Jane Stein-Parbury1 , Roger Dunston1 , Maria Herke2 …
Communication Risk in Clinician–Patient Consultations
Fig. 4.1 Analysis of questions and statements in the Fahime interaction It is reasonable to expect that in the initial history-taking stage the junior doctors might ask many questions and…
The Role of Communication in Safe and Effective Health Care
Hospital A Hospital B Hospital C Hospital D Hospital E Number of presentations annually (figures provided by each hospital) 44,791 29,908 49,916 56,198 59,017 Average number of patients seen…
Effective Clinician–Patient Communication: Strategies for Bridging the Interpersonal Gap
Communication strategy Description Examples from authentic recorded interactions 1. Introduce yourself and describe your role Alleviate patient anxiety by introducing yourself and explaining your role in order to clearly establish…
Effective Clinician–Patient Communication: Strategies for Communicating Medical Knowledge
Communication strategy Description Examples from authentic recorded interactions Make space for the patient to tell their story Initially open up the space for patients to talk by asking open, neutral…
The Patient’s Journey in the Emergency Department from Triage to Disposition
Hospital A Hospital B Hospital C Hospital D Hospital E Two nurses work in tandem in two different rooms One nurse works with an assistant in nursing (AIN) or junior…
