The Doctor-Patient Relationship in Pain Management: Dealing with Difficult Clinician-Patient Interactions
Robert N. Jamison
Pain management physicians commonly have to deal with doctor-patient conflicts because of the nature of persons with chronic pain, the personalities of the pain practitioners who treat them, and added pressures stemming from the health care system. Persons with chronic pain frequently present with psychosocial stressors including sleep disturbances, loss of function, disability issues, and depression, which affect their ability to cope.1 Medical conditions such as diabetes, hypertension, asthma, gastrointestinal distress, and other comorbidities such as substance abuse and psychiatric disorders make these patients challenging to manage.2,3 Patients with chronic pain can be time-consuming when doctors are under increasing pressure to see more patients in a shorter amount of time. The need to provide detailed documentation and written justification of each treatment decision and to remain current with the latest treatments adds further time pressure for the pain practitioner. All of these conditions can add to difficulties that set up doctor-patient conflicts.4,5
Between 10% and 60% of patients treated in health care settings exhibit “difficult behavior,”6,7,8,9 which can include extreme aggression, threats of homicide and suicide, and behavior related to substance abuse. Patients with chronic pain can be especially difficult because they have a tendency to be angry, mistrustful, anxious, and depressed.10 Depression and anxiety disorders are 2 to 3 times more prevalent among patients with chronic pain than in the general population,11,12 and patients with pain can frequently present with added behavioral symptoms of inflexibility, negativity, or entitled behavior.
The aim of this chapter is to describe difficult doctor-patient relationships in a pain center or primary care setting and focus on communication issues that may be useful in avoiding treatment dissatisfaction and possible legal reprisals. In this chapter, I first review the reasons that patients can be difficult and identify those patients who are prone to exhibit problems. Next, I discuss some of the major issues that lead to doctor-patient conflicts and review possible communication strategies to help the pain specialist successfully manage these patients. Finally, I outline common clinical scenarios leading to potential doctor-patient conflicts and give appropriate responses that may be beneficial in dealing with difficult patients. As implied in the title, this chapter focuses on the doctor-patient relationship, although it should be noted that this same information could easily be applied to any clinician and any person receiving treatment.
Difficult Patients and Difficult Doctor-Patient Relationships
In a study of over 500 adults presenting to a primary care clinic, Jackson and Kroenke13 found that treating physicians rated over 15% of their patients to be difficult. In a comparable study of 750 subjects, Hinchey and Jackson14 perceived 17.8% of patients to be difficult. These difficult patients tended to have a depression or anxiety disorder, poor functional status, unmet expectations, reduced satisfaction, and a greater use of health care services. These studies also showed that physicians who were less experienced and were less empathic were more likely to experience encounters with these patients as difficult. In another study, Jackson and Kroenke15 found that patients’ unmet expectations were common in those individuals experienced as difficult by the clinicians. These patients were also likely to have a mental disorder, with somatic symptoms, poorer function status, greater expectations for care, less satisfaction, and higher use of health services than patients who were not difficult (P < .001). Every clinician will encounter at least one extremely difficult patient who may require behavioral limit-setting and possible hospitalization and/or psychotropic medication.3 Patients with chronic pain are known for being particularly difficult. In a recent survey study of 56 primary care physicians, 83.9% agreed that patients with chronic pain can be very stressful to deal with.16
Vegni and colleagues,17 after analyzing difficult doctor-patient relationships, concluded that the doctor’s personal and professional issues as well as changes in the health care system are the chief contributors to conflicts. Likewise, Haas and others5 identified the fact that difficult doctor-patient relationships can be based on (1) patient factors (medical, psychiatric, personality, and substance abuse risk), (2) physician factors (workload, communication skills, personality, level of experience, quality of training and practice setting), and (3) the health care system (financial and productivity pressures, fragmentation of care, availability of outside resources, and documentation and treatment guidelines). In a survey of 750 patients and 200 physicians performed by Roper Starch Worldwide Inc,18 the qualities of physicians that were most frustrating to patients were being too rushed (30%), hard to reach (19%), and not down to earth (11%). The qualities that described the most difficult patients were hostility or anger (49%), noncompliance (19%), and being too demanding or needy (19%).
Hahn and others7 developed the Difficult Doctor-Patient Relationship Questionnaire (DDPRQ) and established its reliability and validity. The results of the DDPRQ, completed by physicians who had just concluded a patient encounter, showed that 10% to 21% of patient encounters were labeled as difficult. Most of these patients showed signs of psychosomatic symptoms and psychopathology. In subsequent studies by this same group conducted in four primary care clinics,19,20 physicians rated 96 patients (15%) out of 627 to be difficult. Compared with patients who were described as not difficult, difficult patients had more functional impairment, higher health care utilization, lower satisfaction with care, and more psychiatric disorders of somatization, panic, dysthymia, anxiety, depression, and alcohol abuse or dependence.
PSYCHIATRIC AND PERSONALITY ISSUES
Difficult patients with pain can display destructive psychiatric behaviors such as suicidal ideation, self-mutilation, extreme
noncompliance with treatment, or opioid misuse, and most pain specialists have little training in psychiatric assessment and treatment.12 Many clinicians avoid pain medicine practice altogether because of the emotional challenge of working each day with demanding and draining patients. Patients with pain can be fearful of flare-ups and worry that their clinic will be unresponsive to the urgency of their condition. Their heightened anxiety adds to a need for frequent contact with their doctors, resulting in endless e-mails and phone messages. Patient-relations departments of hospitals and the state boards of registration and medical examiners are notified most often by patients who complain that their doctor is unresponsive to their care. As a result, physicians are watchful about the perception of inadequately treating or abandoning their patients.21
noncompliance with treatment, or opioid misuse, and most pain specialists have little training in psychiatric assessment and treatment.12 Many clinicians avoid pain medicine practice altogether because of the emotional challenge of working each day with demanding and draining patients. Patients with pain can be fearful of flare-ups and worry that their clinic will be unresponsive to the urgency of their condition. Their heightened anxiety adds to a need for frequent contact with their doctors, resulting in endless e-mails and phone messages. Patient-relations departments of hospitals and the state boards of registration and medical examiners are notified most often by patients who complain that their doctor is unresponsive to their care. As a result, physicians are watchful about the perception of inadequately treating or abandoning their patients.21
Epidemiologic studies indicate that 35% of chronic back and neck pain sufferers in the United States have a comorbid depression or anxiety disorder22 and up to half of all patients with chronic pain can have a comorbid psychiatric condition.11,23 Further studies also report that patients who are most difficult frequently have a personality disorder, which includes psychotic episodes, impulsivity, superficiality, problems with interpersonal relations, and affective disorders.24 Surveys of chronic pain clinic populations as a whole indicate that 50% to 80% of patients with chronic pain have some signs of psychopathology, making this the most prevalent comorbidity in these patients.25,26 Persons with fibromyalgia, chronic daily headache, and chronic pelvic pain have the highest rates of depression compared to patients with other chronic pain conditions.27,28,29 Patients with two or more pain complaints are more likely to be depressed than those with a single pain complaint, and the number of pain conditions is a better predictor of major depression than pain severity or pain duration.30 Patients with borderline and antisocial personality disorders can be commonly found in a pain management clinic. Taken together, these studies provide support for the association between chronic pain and having a mood disorder.31 These patients often trigger the strongest negative reaction among their providers.12
Outcome studies highlight the poor response of patients with psychiatric comorbidity to many different treatments for chronic pain,32 especially those patients with chronic low back pain.33,34 Boersma and Linton35 have shown that patients with chronic pain with a combination of anxiety and depression have a 62% worse return to work rate at 1 year than those with no psychopathology.
OPIOID THERAPY
Patients with chronic pain who have a mood disorder are likely to be prescribed opioids more often than those without a mood disorder, which can lead to doctor-patient conflicts. In a study of 50 Veterans Administration (VA) patients and 50 patients treated in outside primary care practices with opioids for noncancer pain, Reid and colleagues36 found a 50% prevalence of major depression and a 20% prevalence of an anxiety disorder. In a similar study, Breckenridge and Clark37 determined a high prevalence of mood disorder among patients with pain who were prescribed opioids. In a study of 191 patients examining factors that led pain physicians to prescribe opioids for noncancer pain, Turk and Okifuji38 concluded that neither pain severity nor objective physical pathology influenced the decision to prescribe. Rather, greater affective distress and pain behaviors drove the decisions. Thus, patients with chronic pain and psychopathology are likely to be prescribed opioids, and these patients report greater pain intensity, more pain-related disability, and a larger affective component to their pain than those without psychopathology.39
In terms of the impact of mood disorders on opioid response, a study examined the effects of intravenous (IV) opioid analgesia in patients with chronic pain with high and low levels of psychiatric comorbidity.40 Sixty patients with low back pain stratified into three groups of severity of psychological symptoms (low, moderate, and high) were given IV morphine and placebo in random order on separate visits and completed pain ratings over 3 hours at each session. The low-psychopathology group had a 40% greater reduction in pain with IV morphine than the high-psychopathology group (P < .01). This study found that patients with chronic pain who had a high degree of negative affect benefited less from opioids in controlling their pain than those with a low degree of negative affect, a finding replicated by subsequent studies.41
DIFFICULT “NORMAL” PATIENTS
Not all patients with difficult behavior exhibit significant psychopathology, such as major depression or anxiety or a personality disorder. Patients who are otherwise “normal” can be perceived as difficult, for example, when they arrive at a pain center for treatment with unrealistic expectations about what should happen. They may have had problems with previous health care settings in which they were accused of exaggerating their pain. Lack of sleep, extreme fatigue, poor eating habits, and long travel to their appointments can also contribute to volatile and unstable behavior. They may experience their physicians as dismissive or skeptical of their pain rather than being understanding and sympathetic. Even comparatively well-adjusted patients can sometimes develop the idea that their pain physician should be able to eliminate all of their pain and that failure to do so is tantamount to withholding treatment. This becomes critical when medication regimens involving opioids are concerned. Patients may worry about being prescribed adequate amounts of medication or undergoing withdrawal if they are to be tapered off opioids.
Some patients with pain are entitled consumers who are no longer willing to be passive in their treatment but rather prefer to take control of their medical care. Medical information through the Internet is more accessible than ever, and patients frequently come to their appointments armed with information about a particular therapy. Patients are increasingly opinionated about their care. They look to have a mutually respectful relationship with their health care providers and want to take an active role in the decision-making process. They become dissatisfied with their treatment when their provider is unresponsive to their suggestions and not willing to hear their own ideas. Cultural and ethnic differences can also act as barriers to an effective doctor-patient relationship.42
COMORBID MEDICAL CONDITIONS
Most persons with chronic pain also have significant medical conditions that impact treatment decisions. Some are medically challenging as well as being interpersonally difficult. Patients with pain may report asthma, chronic obstructive pulmonary disease (COPD), diabetes, coronary artery disease, hypertension, ulcers, kidney, bladder and liver problems, and history of cancer. Persons with chronic pain often smoke cigarettes, have gained weight, and have lost bone density. Multiple providers can prescribe multiple medications including blood thinners, blood pressure and heart disease medications, inhalers, and antidepressants. These patients are also noted for allergies and reactions to certain medications. Occasionally, they have implanted medical devices (e.g., pacemakers, rods, stimulators) or wear prostheses. Some of the most challenging patients tend to be older, take many medications, have multiple psychosocial problems, have poor social support, limited education, and come from disadvantaged backgrounds.3
Kenny43 points out in a survey study of 20 patients with chronic pain and 22 pain specialists that differences in communication interactions—especially when patients embrace a medical model to explain their pain and physicians perceive
a psychogenic etiology of pain—can significantly negatively affect the doctor-patient relationship. In a study of how and why physicians dismiss patients from their practice, 25 general practitioners identified two types of patients who tend to be dismissed over others: (1) patients who break the rules of the doctor-patient relationship or clinic practice and (2) patients whose difficult personality makes it hard to care for them.44
a psychogenic etiology of pain—can significantly negatively affect the doctor-patient relationship. In a study of how and why physicians dismiss patients from their practice, 25 general practitioners identified two types of patients who tend to be dismissed over others: (1) patients who break the rules of the doctor-patient relationship or clinic practice and (2) patients whose difficult personality makes it hard to care for them.44
SUBSTANCE USE DISORDERS
There are notable links between chronic pain and substance abuse.45,46 Studies show that 10% to 16% of patients treated in a general practice and 25% to 40% of hospitalized patients have problems related to drug or alcohol addiction.47,48 Other studies indicate that patients with pain and high rates of mood disorders are at high risk for alcohol or opioid abuse.49,50,51 Hasin and Liu52 found some patients abuse opioid pain medication in an attempt to alleviate their psychiatric symptoms. Thus, comorbid depression and/or anxiety disorders are associated with greater opioid misuse, even in those with no history of a substance use disorder. Wasan and colleagues53 also found that increased craving for prescription opioids was associated with a greater urge to self-medicate the anxiety and depression that precede the sensations of craving. These individuals with a mood disorder who self-medicate negative affective symptoms are at increased risk for substance abuse.51,54 Physicians are often in the difficult position of providing appropriate pain relief while minimizing the inappropriate use of pain medications by being ever watchful of substance use disorders.55 Inappropriate use can include the following: selling and diverting prescription drugs, seeking additional prescriptions from multiple providers, concurrently using other illicit drugs, and manipulating the formulation to snort or inject the medications or use them in a manner in which they were not intended. It is important for the successful treatment of chronic noncancer pain to be able to frequently monitor patients on opioid regimens and to identify those patients who exhibit ongoing abuse behaviors, which can be an added burden to providers.56,57