Resilience is built, not born, and there is no single strategy that reliably manufactures resilient performance in all circumstances. Optimizing team performance in dynamic environments involves the complex interplay of strategies that target individual preparation, team interaction, environmental optimization, and systems-level resilience engineering. To accomplish this, health care can draw influence from human factors research to inform tangible, practical, and measurable improvements in performance and outcomes, modified to suit local and domain-specific needs.
Key points
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Equipping team members with a suite of psychological skills to manage stress, attention, and arousal
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Emphasizing specific team-based behaviors that facilitate the creation of accurate and flexible mental models, implicit communication, and adaptive coordination
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Improving awareness of environmental and equipment issues to close the gap between strategy and logistics
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Implementing systems-based initiatives aligned with Safety-II to improve system resilience in the absence of error, based on what went right
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