Teleconsultation
The most prevalent example of teleconsultation is voice-only communication over telephone or radio. In the hospital, this is commonly seen when a physician consults another physician for a second opinion via telephone or when a radiologist reads a patient’s imaging that is in a digital format. Outside the hospital, it is commonly seen when EMS providers contact a base station physician for advice and instructions. With the advancement of technology, teleconsultation now allows for patients, physicians, and EMS providers to have video in addition to audio communication with a physician in real time; for example, as in a telestroke consultation helping EMS determine patient destination and prearrival preparation for the ED [3]. Recent review of the evidence base reveals a number of avenues from which a patient or EMS provider may benefit with the use of telemedicine.
Prehospital medications: thrombolytic use in cardiac events
The 2013 ACCF/AHA guidelines for ST-elevation myocardial infarction (STEMI) transitioned “door to balloon time” of ≤90 minutes to the more rigorous “first medical contact to device time” of ≤90 minutes [4]. First medical contact is typically defined as the first EMS provider on scene who can perform a 12-lead ECG, though some consider it to be the dispatcher answering the 9-1-1 call. It also describes the ability to reduce delay from symptom onset to treatment by administering prehospital fibrinolytics either by an EMS unit with a physician on board or in direct contact with a hospital-based physician. Multiple randomized controlled trials have demonstrated the safety and feasibility of prehospital fibrinolytics [5–8]. The majority of these studies were performed in the UK or Europe and the use of thrombolytics in the prehospital setting for STEMI patients in the US is rare.
Many EMS systems use telemedicine to obtain a 12-lead ECG in the field and transmit, usually by cellular phone to fax, to a receiving hospital in an effort to prenotify the hospital and activate the cardiac catheterization lab. Mavrogeni et al. reported the success of using telemedicine (remote transmission of ECGs) to supervise the administration of thrombolytics in six rural medical centers in Greece [9]. Björklund et al. showed that with the assistance of telemedicine (ECG transmission to hospital CCU and telephone review of indications with cardiologist), they were able to administer prehospital thrombolytic therapy and in doing so not only reduced time delay of treatment by approximately 1 hour but also reduced 1-year mortality by 30% compared to those STEMI patients who received in-hospital thrombolytics [10]. Similarly in Scotland, Pedley et al. were able to use telemedicine equipment (mobile telemetry link with radio to emergency physicians) to assist in making decisions to administer prehospital thrombolytics to STEMI patients, and decrease time delay of treatment by 73 minutes in comparison to patients who received in-hospital thrombolytics [11].
Telestroke
Reports from the TeleBAT (Telemedicine for the Brain Attack Team) program at the University of Maryland in 2000 and 2004 demonstrated the feasibility of performing stroke evaluations by remote neurologists using cellular narrow bandwidth videoconferencing (one image every 2 seconds) in ambulances [12,13]. A more recent pilot study has looked at the feasibility of prehospital transmission of real-time streaming video, vital data, and still picture transmission facilitating neurological evaluation. Initial conclusions have established the feasibility of teleconsultation while raising concerns over delays in care with patients managed using this system [14]. An article by Liman et al. also raised concerns over the technical implementation and clinical usability of a typical telestroke “evaluation in the ambulance” system [15]. A recent German study has shown that EMS stroke response with a computed tomography (CT) scanner equipped ambulance with an onboard neurologist and teleradiological support can potentially shorten times to stroke treatment with thrombolytics [16]. It remains to be seen how the latest generation of telemedicine systems specifically designed for use in the ambulance setting, such as LifeBot DREAMStm [17] and e-Bridge from General Devices[18], perform in facilitating examinations while preserving or enhancing timeliness to indicated thrombolytic care. Additionally, in the absence of a CT scanner in the field, the question arises whether telemedicine examinations by emergency physicians or neurologists are superior to examinations and decision making over stroke center referrals by EMS personnel with training in stroke assessment.
Refusal of medical care/treat and release
Throughout the United States, it is common practice to have prehospital providers contact direct medical oversight physicians for further direction in situations where patients refuse medical care or would like to be released after having had some form of medical treatment in the field. Studies have shown that when a patient was able to speak to a physician, there was a higher likelihood (35%, versus 3% when the patient spoke only to the EMS provider) that the patient would ultimately be transported to a hospital [19,20]. Other studies focused on the physician’s assertiveness and showed that if the physician was concerned with the patient’s clinical status, he or she was likely to be more assertive when talking to the patient, which would ultimately improve the patient transport rate [21]. In the manner of Cukor et al., the addition of video promises to enhance these interactions by creating a “social presence” in which the patient and provider can better discuss these complex issues [22].
Patient transport decision making
Air medical transport is an integral component of the EMS system, allowing patients to be moved quickly to a suitable facility for appropriate medical care. Its introduction into the civilian world began in the 1970s after military air medical evacuation experiences during the Vietnam War had shown the effectiveness of helicopters for removing wounded soldiers from the battlefield. There is growing controversy about the overutilization and cost-effectiveness of air transport over ground transport [23]. A retrospective analysis by Shatney et al. of 947 trauma patients transported by air in an urban setting showed that although transport time was decreased when using a helicopter, only 22.8% of the population benefitted from the quicker transport [24]. Similarly, Bledsoe et al. performed a metaanalysis of 37,350 trauma patients transported by helicopter from the scene of injury. They measured the severity of the injuries using Injury Severity Score, Trauma Score, and Trauma Score Injury Severity Score and found the majority of the patients had minor or non-life threatening injuries (60.0%, 61.4%, and 69.3%, respectively) [25]. In order to determine if the routine use of helicopter EMS is cost-effective, Delgado et al. developed a decision-analytic Markov model to compare the costs and outcomes of helicopter versus ground EMS. Based on the model assumptions, the study showed that helicopter transport is cost-effective only if it reduces the relative risk of death in seriously injured trauma patients by at least 15%. This implies that the best way to increase cost-effectiveness of helicopter transport would be to reduce the overtriaging of minor injuries to helicopter EMS [26].
Telemedicine should have a role in reducing overutilization, in concert with stricter guidelines for utilization. In Taiwan, Tsai et al. performed a prospective cohort study showing that when using video telemedicine to screen the patient, there was a 36.2% reduction in the use of air transport, resulting in a total annual savings of US $448,986 [27]. Similarly, in a study of interhospital burn transfers with relevance to a prehospital setting, Saffle et al. completed a review analyzing whether the use of telemedicine in evaluating burn patients would have altered the need for air, ground, or no transport from a community hospital. Of the 225 burn patients who were air transported, only 60% were deemed necessary for air transport, while 18% could have been treated at the outlying facility. In addition, 34% of the patients had air transport charges that exceeded their total charges for hospitalization [28]. Telemedicine appears to be effective in reducing the overutilization of air transport and by doing so, increasing its cost-effectiveness and helping reduce unnecessary health care costs or risks to air medical crews.
Community paramedicine
Community paramedicine has been defined as an organized system of services, based on local need, provided by emergency medical technicians and paramedics, that is integrated into the local or regional health care system and overseen by emergency and primary care physicians [29]. In these mostly pilot programs, EMTs and/or paramedics may be dispatched to calls not likely to need acute paramedic-level EMS intervention to assess for possible in-home treatments or interventions, find alternative modes of transport, or arrange referral to non-ED settings such as the patient’s primary care provider. A recent review of the literature concludes that while the evidence suggest that paramedics are capable of learning and applying medical competencies, there is not yet consensus on what they should do or evidence supporting safety and effectiveness [30]. There appears to be consensus on the importance of medical oversight for these programs [31], creating a tremendous opportunity for additional research into the role of telemedicine to fully realize the capabilities of these systems of home-based response and health care.
Telemonitoring
Telemonitoring is a form of telemedicine that uses computerized technology to track a patient’s medical data, such as vital signs or electrocardiography, from a remote setting. The first case of direct transmission of patient data was that of an ECG in 1905 by the inventor of the ECG, Einthoven [32]. However, the routine use of telemonitoring began in 1961, when the ECG, respiratory rate, electrooculogram, and galvanic skin response of the first human in space, Yuri Gagarin, were continuously monitored by doctors on earth [33]. In 2000, Satava et al. described the use of telemonitoring of climbers on Mount Everest. They were able to monitor heart rate, three-lead ECG, skin temperature, core temperature, activity level, and GPS location in real-time from Yale University with minimal technical difficulty [34].
Ideally, any physiological parameter that can be measured can be telemonitored and currently, there are a significant number of parameters ranging from vital signs to intracranial pressure monitoring, fetal heart rate, and pacemaker settings that are being telemonitored in a range of settings including homes, hospital intensive care units (ICUs), clinics, and in the prehospital setting [35].
From the late 1970s onwards, EMS personnel started to use prehospital ECGs. At first, they were limited to the transmission of a single-lead ECG but as technology advanced, 12-lead ECGs were able to be transmitted to the receiving hospital using cellular technology to assist in initiating appropriate care for STEMIs [36]. In a similar fashion, portable telemetry monitors were developed specifically for EMS providers able to display vital signs (heart rate, respiratory rate, blood pressure, pulse oximetry) and 12-lead ECGs, with the capability to defibrillate or pace a patient. Several commercial telemedicine platforms designed for EMS environments have been developed in collaboration with and tested by the military that offer the capability for real-time monitoring and transmission of heart rate, blood pressure, respiratory rate, pulse oximetry, glucose, end-tidal CO2, and ECG [17,37]. Using a simple method of inputting vital signs data and transmitting electronically to the hospital, Anantharaman concluded that real-time monitoring of patients in ambulances helped reduce the time to initiate appropriate treatment and allowed the receiving physician and staff to be better prepared for the patient’s arrival [38]. Hu [39] and Chi [40] have both demonstrated significant hypoxemic and hypotensive episodes occurring in trauma patients transported by helicopters and ambulances in a state-wide trauma system. Despite a demonstration of the capability to remotely monitor for hypoxemic and hypotensive episodes in head trauma, both proven to be associated with worse outcomes, the ability to show improved outcomes with remote telemonitoring has been elusive [40]. Where the evidence base is limited is making the connection between the capability to monitor remotely and a proven benefit in outcomes, for example with brain injury, myocardial infarction, or stroke.